Kahira Creation

Frequently Asked Questions

Everything you need to know about our candles, décor, and jewelry—from orders and customization to returns and payments.
1
What types of products do you sell?
We offer a wide range of products including multi-type candles, stylish artificial jewelry and modern concrete décor pieces.
2
Are your candles safe for indoor/outdoor use?
Yes, our candles are made from non-toxic, high-quality wax and are completely safe for indoor/outdoor spaces.
3
What materials do you use for your products?
Our candles use premium wax and safe fragrances, our décor is made from strong, high-grade concrete and our jewelry is crafted from quality alloys, stones and beads.
4
How long do your candles burn?
Depending on the size and type, they typically burn between 20–40 hours.
5
Is Delivery Available All Over India
Yes, we deliver to most pin codes across India through trusted courier partners.
6
What payment methods do you accept?
We accept Credit/Debit Cards, Net Banking using Razor Pay and COD.
7
How do I apply a discount code?
At checkout, enter your code in the "Apply Coupon" field. If valid, the discount will be reflected before you make payment.
1
What are the shipping charges and delivery times?
Shipping charges vary based on location and order size. Standard delivery usually takes 3-7 business days within India.
2
Can I track my order online?
Yes, once your order is dispatched, you will receive a tracking ID to monitor the status of your shipment.
3
How can I return or exchange a product?
To initiate a return or exchange, please contact our customer support within 7 days of delivery. We will guide you through the process.
4
What should I do if I receive a damaged or defective product?
Reach out to our support team immediately with details and photos, we will arrange a replacement or refund.
5
How and when will I receive my refund?
Refunds are issued through the original payment method within 5-7 business days after the returned product is received and inspected.
6
Do you offer Cash on Delivery (COD) across India?
Yes, COD is available across most locations in India for your convenience.
7
Do you offer express delivery?
Currently, we do not have express delivery as a standard option. However, for urgent orders, you can contact our support team and we’ll do our best to assist.
Do You Still Have Questions?
Can’t find the answer you’re looking for? Please feel free to chat with us
Recently Viewed
Sorry, there are no products.